Refund Policy

Last updated: 4 September 2026

14-day money-back promise for Mac and Windows. If you bought through Lemon Squeezy and Brain Boost Buddy isn't right for your family, contact us within 14 days of purchase and we'll refund you in full, no quibbles. App Store purchases are billed and refunded by Apple.

How to request a refund

Mac and Windows: email info@bashbop.com from the address you used to buy, within 14 days of your purchase date, and ask for a refund. A reason is welcome but not required. You can also request a refund directly through Lemon Squeezy, our merchant of record, using the receipt email they sent you.
iPhone and iPad: for now, subscriptions are through Apple. Request a refund from Apple (for example at reportaproblem.apple.com). If you email us first, we will help you find that route; we cannot refund an App Store charge ourselves.
Lemon Squeezy refunds are issued to your original payment method, normally within 5–10 business days once approved (the exact timing depends on your bank or card provider).

What's covered

Your most recent Mac or Windows monthly payment through Lemon Squeezy, for any reason, within the 14-day window. (During the 7-day free trial you're not charged at all, so there's nothing to refund, just cancel before it ends.)
If the app is faulty, not as described, or won't run on a supported system and we can't fix it, you're entitled to a refund regardless of the 14-day window under your statutory rights.

Your statutory rights

This policy sits alongside, and does not reduce, your statutory rights as a UK or EU consumer, including your rights under the Consumer Rights Act 2015 where digital content is faulty, not as described, or not fit for purpose.

Who handles the payment

The apps are free to download. Mac and Windows subscriptions are processed by Lemon Squeezy (lemonsqueezy.com) as our merchant of record. Your payment, receipt and any applicable VAT are handled by them, and their buyer terms also apply to that transaction. iPhone and iPad subscriptions are processed by Apple for now; Apple's terms apply to those purchases.

Contact

Brain Boost Buddy is made by BASHBOP LTD, registered in England and Wales (company number 14422092), registered office 71–75 Shelton Street, London WC2H 9JQ. For any refund question, email info@bashbop.com.

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